Microsoft Teams – your new Phone System

Microsoft Teams is a popular collaboration and communication platform that allows users to chat, share files, and collaborate on projects. In addition to these features, Microsoft Teams also offers the ability to use the platform as a phone system, allowing users to make and receive calls directly within the app.

One of the main benefits of using Microsoft Teams as a phone system is its integration with other Microsoft Office 365 applications. With Microsoft Teams, users can access and manage their phone calls, voicemails, and call logs directly within the app, alongside their other Microsoft Office 365 tools such as email and calendar. This can help users to manage their communications more efficiently and avoid switching between different applications.

In addition, Microsoft Teams offers a range of features and capabilities that are useful for businesses. For example, users can set up and manage their own voicemail greetings, as well as use call forwarding, call transfer, and call delegation to manage their calls. They can also use the app to make and receive calls from any device, including desk phones, smartphones, and laptops, providing greater flexibility and mobility.

Another benefit of using Microsoft Teams as a phone system is its scalability. Businesses can easily add or remove phone lines and other features as their needs change, without having to invest in additional hardware or infrastructure. This can be particularly useful for small businesses that may not have the resources to invest in a traditional on-premises phone system.

Overall, using Microsoft Teams as a phone system can offer a number of benefits for businesses. From its integration with other Microsoft Office 365 tools to its range of features and scalability, Microsoft Teams can help businesses manage their communications more effectively and efficiently.